Harley-Davidson Brand Ambassador - Dutch speaker

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

TheHarley Owners Group (HOG)Brand Ambassador is the voice of HarleyDavidson HOG customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.

We are looking for a passionate and driven person that is always on the lookout of providing the best possible customer experience.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious: Proactive approach to problemsolving and a can do attitude.

We Achieve Together:Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What you will be doing

• Represent the HD Brand and its values
• Assist & support customers with a bespoke and exceptional service
• Answer customer telephone emails and post enquiries and escalate to relevant parties
• Manage the customer relationship focusing on developing and retaining customers and members
• Ensure an optimum customer experience through every customer interaction
• Process Payments on behalf of HOG members
• Drive revenue opportunities through crossselling and upselling where relevant
• Capture HD customer and member feedback and report back to management for improved customer experience
• Accurately maintain and update HOG member records on Salesforce
• Communicate effectively and accurately to customers and HOG members to ensure high levels of customer satisfaction

Requirements

What skills & experience you will bring to us

• A fluent level of Dutch with exceptional grammar and spelling skills
• A high level of English (Both written and spoken)
• A fluent level of German is a plus
• Excellent written and verbal communication skills across languages supported
• Positive enthusiastic friendly personality a natural communicator
• Strong listening and influencing skills
• Ability to perform under pressure and think quickly
• Ability to handle complaints and difficult customers
• Being passionate about motorcycles is a big plus!

Benefits

What do we offer

• Start date: September 9th
• Contract:Temporary 9 months (1month probation period)
• Full time:(39 hours/week)
• Working days/Hours: MonFri 9am6pm
• Salary: 20349.77 gross per year
• Paid bank holidays 1 extra day in lieu
• Hybrid work model:
• Training: 2 weeks fully office based
• Office location:Barcelona (La Sagrera)

Other Benefits:

• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support.
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to signup for Discounted Private Health Insuranc.
• Referral Program Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos age marital status or gender.
• Our process: Submit CV then email phone screening and video interview.

Were excited to meet you!

#wecare#wearecurious#weachievetogether