Global Support Specialist L1

Job Summary:

As a Cybersecurity Advisor you will play a crucial role in assisting our clients in achieving and maintaining compliance with the SOC 2 Type II standard. You will be responsible for creating and maintaining project plans in Asana communicating with clients through Slack to inform them of open items and remind them of tasks and managing a customers Drata instance to ensure compliance requirements are met. Your expertise and guidance will be instrumental in securing our clients systems and data.

Responsibilities:

• Project Planning: Develop and maintain project plans in Asana to track and manage cybersecurity initiatives for clients.
  
• Compliance Management: Assist clients in achieving and maintaining SOC 1 Type I compliance by utilizing your knowledge of relevant standards frameworks and best practices.
  
• Customer Communication: Utilize Slack to effectively communicate with clients and internal team members providing timely updates on open items and reminding them of tasks to be completed.
  
• Drata Instance Management: Oversee and manage a customers Drata instance to ensure all compliancerelated activities such as risk assessments control implementations and evidence collection are properly executed.
  
• Risk Assessment: Conduct comprehensive risk assessments to identify vulnerabilities evaluate threats and recommend appropriate mitigation strategies.
  
• Security Awareness: Promote cybersecurity awareness and best practices among clients through training programs and regular communication.
  
• Incident Response: Collaborate with clients during security incidents providing guidance and support to mitigate the impact and prevent future occurrences.
  
• Documentation and Reporting: Prepare accurate and detailed reports documenting compliance activities vulnerabilities and recommended remediation actions.
  

Requirements

• Education: Bachelors degree in Computer Science Information Security or a related field. Relevant certifications (e.g. CISSP CISM CRISC) will be a plus.
  
• Experience: Minimum of 1 year of experience in cybersecurity with a focus on compliance management and project coordination.
  
• Technical Skills: Proficiency in using Asana for project management and Slack for effective communication. Familiarity with Drata or similar compliance management tools is highly desirable.
  
• Compliance Knowledge: Strong understanding of SOC 1 Type I standards controls and assessment methodologies. Experience with other compliance frameworks (e.g. ISO 27001 HIPAA GDPR) is advantageous.
  
• Analytical Thinking: Ability to analyze complex systems and identify security risks providing practical recommendations for mitigating those risks.
  
• Communication Skills: Excellent verbal and written communication skills in English with the ability to convey technical concepts to both technical and nontechnical stakeholders effectively.
  
• Collaboration: Proven ability to work collaboratively in a team environment interacting with clients internal teams and thirdparty auditors or assessors.
  
• Attention to Detail: Meticulous and thorough approach to work ensuring accuracy in documentation reporting and compliance activities.
  
• Adaptability: Ability to thrive in a fastpaced and rapidly changing environment managing multiple projects simultaneously and meeting deadlines.