INTERMEDIATE SPORTS SKI CONSULTANT
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description
The role of Intermediate Sports/Ski Consultant involves designing quoting and booking inbound and outbound journeys for the Sport and Leisure division targeting B2B and B2C markets with a focus on the Sports and Ski sector. The key responsibilities include product development ensuring current products are uptodate costeffective and meet client demands to surpass expectations meet deadlines and achieve sales targets.
Responsibilities
- Evaluate client/agent requirements for special interests needs and budget.
- Provide timely quotes via Tourplan or manually as per business guidelines.
- Verify rates before quoting due to potential dynamic changes.
- Make reservations based on client/agent requests.
- Acknowledge and respond to written requests promptly.
- Maintain client files according to company standards.
- Input reservations into Tourplan and Zoho systems.
- Manage flight bookings with airlines effectively.
- Confirm services with suppliers promptly.
- Keep clients/agents informed about reservation status payment needs deadlines and reservation conditions.
- Manage reservation documentation including itinerary planning travel packs vouchers rooming lists and filing.
- Address and escalate client complaints.
- Handle MOD phone and queries as necessary.
Client Care
- Stay in touch with clients during their travels.
- Handle client complaints and emergencies.
- Engage with the travel trade.
- Obtain feedback from clients/travel trade postdeparture.
Payments & Account Queries
- Ensure timely invoicing of services and provide invoices to clients promptly.
- Manage payments and account queries including payment followups and liaising with the Finance department.
- Adhere strictly to payment conditions and inform the Operations Manager of any potential issues.
- Arrange prepayments.
Financial Reporting
- Explain variances and manage margins effectively.
- Reconcile files accurately.
Administration
- Understand and adhere to all divisional procedures and policies.
- Submit reports promptly as required and stick to deadlines.
- Maintain confidentiality with company intellectual property.
- Ensure proper filing and updating of all documentation.
Client Relationships
- Meet client expectations and deliver topnotch service.
- Offer clients the best available prices and products.
- Explore creative ideas and review offerings to clients regularly.
- Foster and retain client relationships.
- Build and maintain strong relationships with all client staff.
- Communicate effectively with clients.
- Deliver correspondence documentation proposals and presentations accurately and on time.
- Follow up with clients and leads.
Supplier Relationships
- Commit to building relationships with client Destination Management preferred partners.
- Negotiate and secure the best rates.
- Understand supplier products strategies and best products for sport and events environments.
- Develop personally within destinations and products.
- Source new products and innovative ideas actively.
Team Work
- Cultivate positive relationships within the team.
- Proactively engage and assist in areas of expertise.
- Offer flexibility to support colleagues beyond regular office hours when needed.
Learning & Development
- Enhance product knowledge continuously.
- Attend industry events seminars conferences and supplier workshops relevant to the sports industry.
- Stay updated on industry trends and new products.
- Attend exhibitions and trade shows as required.
Key Tasks
- Identify key activities aligned with client Sports and Leisure strategies especially in SPORT and SKI.
- Implement operational plans in line with business strategies.
- Focus on client retention and satisfaction.
- Maintain knowledge of policies and government regulations.
- Set monitor and achieve operational goals.
- Manage budgets and profitability.
- Collaborate with Operations Manager to establish and implement policies procedures and systems.
Requirements
Qualifications and Expertise
- Matric certificate.
- Travel & Tourism qualification.
- Minimum 5 8 years of experience in the Tourism Industry preferably in the SKI and SPORT division.
- Experience with ZOHO is advantageous.
- Essential experience with Tourplan.
Competency
- Proficiency in Microsoft Office.
- Ability to work under pressure and meet deadlines.
- Attention to detail.
- Professional and mature approach in dealing with people.
- Ability to communicate effectively at all levels.
- Confidentiality tact and discretion.
- Strong planning organizational and analytical skills.
- Excellent verbal and written communication skills.
- Integrity honesty and strong interpersonal skills.
- Good problemsolving and negotiation abilities.
Salary
The salary for this position is competitive and dependent on relevant experience.
Benefits
ABOUT OUR CLIENT
Our client an African company is committed to prioritizing their people customers and suppliers by delivering exceptional quality service and value. They aim to infuse each customer interaction with the unique essence and magic of Africa. The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa with a strong international presence in sectors where they possess a sustainable competitive advantage.
Key areas of international expertise encompass:
- Destination retail
- Global sports event management
- Dutyfree retail on the ground
- Dutyfree retail in the air
- Destination management
- Hotel management
- Lodge management
- Airport craft and curios retail
- Activity management
- Online corporate travel management
Tours
Employment Type
Full Time
