Chat Support Associate - Remote Work

Job description

Job Description:

BeIN Sports is seeking a highly motivated and enthusiastic Chat Support Associate to join our remote team in Doha, Qatar. As a part-time entry-level position, this role offers the opportunity to work from the comfort of your own home while providing top-notch customer support to our valued clients.

Responsibilities:
1. Respond to customer inquiries and provide solutions via chat support.
2. Maintain a high level of professionalism and customer service at all times.
3. Collaborate with team members to ensure a seamless customer experience.
4. Stay up-to-date on product knowledge and company policies to accurately assist customers.
5. Document customer interactions and feedback for future reference.
6. Escalate complex issues to the appropriate department for resolution.
7. Meet and exceed set targets for response times and customer satisfaction.

Requirements:
1. 1 year of experience in customer service or a related field.
2. Excellent written and verbal communication skills.
3. Strong problem-solving abilities and attention to detail.
4. Ability to multitask and prioritize tasks effectively.
5. Resourceful and adaptable to changing situations.
6. Soft skills such as adaptability and decision-making.
7. Must be able to work independently and as part of a team.