Senior Manager Customer Operations

Responsibilities:

• Oversee the daily management of customer orders and programs ensuring clarity in logistics processes and guidelines.
• Continuously drive and monitor key performance metrics striving for process improvements and cost efficiencies for customers.
• Lead process innovation by actively managing feedback and building strong relationships.
• Uphold the highest standards in service recovery with a focus on preventing future service incidents.
• Define lead and continuously refine the strategy and tactics for service excellence.
• Regularly capture and integrate customer and business feedback to enhance service strategies.
• Foster team development through comprehensive performance reviews and career development planning.
• Set clear and aligned goals for the customer service team ensuring they reflect the company's mission and values.

Qualifications:

• A degree in Supply Chain Management Business or a related field.
• Min 710 years of leadership experience in a B2B environment ideally in highpressure settings.
• Prior experience in industrial customer service commercial roles or operations is advantageous.
• Proven leadership capabilities with a strong track record of driving influencing and shaping strategic decisions.
• A resilient and composed demeanor paired with a positive and energetic outlook.
• A passion for serving highdemand professionals with integrity and dedication.
• Keen attention to detail and strong analytical skills.

Apply today and become a part of a dynamic team dedicated to excellence in customer service!