Job Summary
Part of a small local team the Technical Training & Sales Support Engineer will support two areas of the Motul business in Korea:
70%: Specialist and SME in technical and product knowledge supporting local training requirements and queries escalating to regional HQ where required
30%: Support local Business development team in expanding distributor network in Korea including joining market visits and distributor meetings
This role will have a direct reporting line to the Sales Country Manager based in Korea and a dotted line to the Regional Technical Training Manager based in Malaysia
Area of Responsibility
Local Training Support (70%)
- Conduct onsite training to both dealers workshop mechanics retailers and customers
- Handles training topics in:
- Products
- Industrial specification
- Automotive hardware
- Lubrication
- Specific distributor training topics from Headquarters
- Collate training requests in respective territory to prepare the training plan along with the sales plan provided by Business Development Manager or Sales Manager
- Provide recommendation and revise the training materials accordingly to the HQ direction
- Assist to coordinate and analysis training outcome by providing reports and statistics
- Provide recommendations and resolve technical questions & assist Technical Training Manager to collate and share questions with Asia Pacific technical team
- Provide recommendation and resolve Competitor Products comparison
- Work closely with Regional Product team to meet Korean regulatory & registration requirements (KOSHA KREACH)
Local Business Development Support (30%)
- Supports Business Development team by establishing developing relationships with existing distributors/prospects and recommending solutions.
- Assist Business Development team in distributor sales planning and effective network expansion.
- Support local marketing activities identify strengths and weaknesses and propose improvement activities.
- Maintains relationships with both distributor and clients by providing support information and guidance; researching training technical support and recommending new opportunities
- Identifies product improvements or new products by remaining current on industry trends market activities and competitors.
- Be involved in local roadshows and events
Key Relationships
Internal
- Korean Business Development team (Country Manager & Sales Development Executive)
- Regional Technical Manager
- Technical team in other Asia Pacific countries
- Regional Product team (Based in Singapore)
- Regional Marketing team
External
- Distributors
- Distributor Sales Representatives
- Local Regulatory Authorities
Job Requirements
- Possess at least Diploma in Engineering or related discipline
- 5 years working experience in Automotive/Lubricants sales and/or Services of which at least 2 years experience in the automotive industry as customer service advisor or diagnostic technician
- Ability to converse fluently in native language (Korean) written and spoken business level English
- Good time management independent handson resourceful and selfdriven to ensure delivery of the training plans
- Strong interest in automotive and training experience
- Good communicator and with excellent presentation skills
Strong commercial sense and entrepreneurial