Service Supervisor

Job description

Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Manages the day to day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.
Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.
Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.
Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.
Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.
Acts as the second level support on technical issues.
Tracks the team’s utilization against plan to ensure productivity in operations.
Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.
Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.