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Position Responsibilities and Functions
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
f) Should have basic knowledge of Mac operating system to support Apple pc users.
g) Install upgrade support and troubleshoot for printers computer hardware.
h) Performs general preventative maintenance tasks on computers laptops printers.
i) Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
l) This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Required Minimum Qualifications and Skills
In addition the Band 1 Technician will mentor and assist Band 0 technicians in their work and provide support to Band 2 Technicians in resolving tickets.
Full Time