Desktop Support Team Leader

• Responsible for the validation, integration and deployment of solutions developed by Thales delivery Centers. o Writing and performing manual and automated tests, o Recording and tracking defects and verifying fixed defects, o Performing regression and non-functional testing, o Performing acceptances (internal and with customers) • Assist customers in troubleshooting and solving incidents by executing in depth analysis of Thales solutions or escalating to the Level 3 team, only if needed. • Remaining highly organized and meeting deadlines. • Lead a team providing PKI operations support and Digital ID Thales applications support including investigation, analysis, development, testing and deployment. • You will perform a specific PKI role assigned to you in a managerial context and execute day to day PKI operations as per documented operational check lists. • Strong technical skills to optimize the architecture, code, data structure, bandwidth, memory, and CPU use of the servers. • Responsible for adhering to the development process and security guidelines for each delivery. • Responsible for producing the documentation related to quality guidelines and validating documents from the developers. • Integration and support for Level 2 maintenance team for the deployment and stability of the delivery. • Participate in product migration and deployment at customer sites. • Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment. • Train customers and other Thales team members on the solution and technology whenever required.