Housekeeping Team Leader

Roles and responsibilities

Supervise daily operations of the housekeeping department, ensuring tasks are efficiently completed to high cleanliness and presentation standards
Train new members of the team and provide ongoing development opportunities for existing colleagues
Conduct regular inspections of guest rooms and public areas to uphold hotel cleanliness and maintenance standards
Monitor supply usage, reorder supplies as necessary, and ensure proper storage to minimize waste and control costs
Motivate and inspire the team to achieve their best, fostering a positive work environment
Supervision and Staff Management

Lead and Supervise Housekeeping Staff: Manage the daily activities of the housekeeping team, including room attendants, public area attendants, and laundry staff.
Delegate Tasks: Assign specific tasks to team members based on their skills and workload, ensuring that all housekeeping duties are completed on time and according to standards.
Monitor Performance: Observe staff performance and provide feedback to ensure high-quality work and adherence to housekeeping standards.
Training and Development: Train new housekeeping staff, offering guidance on proper cleaning procedures, guest service standards, and safety protocols. Provide ongoing training to existing staff to enhance their skills.
Motivate the Team: Maintain team morale by encouraging open communication, offering praise for good performance, and addressing issues proactively.
Quality Control and Standards

Maintain Cleanliness and Hygiene Standards: Ensure that all rooms, bathrooms, and public areas meet the highest standards of cleanliness, hygiene, and presentation. Conduct inspections of rooms and public areas regularly.
Inspect Rooms: Inspect rooms and common areas after cleaning to ensure they are up to standard, checking for missed spots, dirt, or damage.
Check for Maintenance Issues: Report any maintenance issues in rooms or public areas to the maintenance team and follow up to ensure repairs are completed.
Ensure Compliance: Ensure that housekeeping activities comply with safety, health, and environmental regulations, including the proper use of cleaning chemicals and equipment.

Desired candidate profile

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years work experience hotel operations
Good problem solving, administrative and interpersonal skills are a must
Strong Leadership Skills: Ability to motivate, manage, and train a team of housekeeping staff to meet high standards of cleanliness and service.
Attention to Detail: A keen eye for detail, ensuring rooms and common areas meet cleanliness and presentation standards.
Time Management: Strong ability to prioritize tasks, manage time effectively, and ensure all rooms are cleaned efficiently and on schedule.
Excellent Communication Skills: Ability to communicate effectively with housekeeping staff, other departments, and guests.
Problem-Solving Skills: Ability to handle guest complaints, staff issues, and other operational challenges in a calm and effective manner.
Customer Service Orientation: A commitment to providing excellent service to guests, responding to their needs with a positive and proactive attitude.
Personal Attributes

Professionalism: Must maintain a high level of professionalism, both in appearance and behavior, especially when interacting with guests and staff.
Reliability: Punctual and dependable, with a strong work ethic and the ability to follow through on tasks and assignments.
Adaptability: Ability to adapt to changing priorities, guest needs, and operational demands in a fast-paced environment.