Business Analyst IT - Contact Center

In this role, you will serve as a liaison between stakeholders and IT team, capturing requirements directly with business users and preparing the product backlog. You will be involved in all phases of project life cycle including solution design, development, testing, user acceptance, go-live planning and postproduction support. You will act as the business domain subject matter expert within IT and assist the development team in understanding the requirements, provide all the necessary inputs for the team to complete development in timely manner, and will also ensure high adoption of the solutions by the business unit. You may also have to work with external solution providers, documenting solution requirements and validating if the vendor solution meets business expectations. We need your experience in training, coaching and guiding the junior IT members.