As the Channel Excellence Lead, you will serve as the GCO subject matter expert for platforms/tools associated with Field Detail Aid functionality, Field Triggered Emails, and Field Promotional Material Ordering. You will continuously assess current state omnichannel operational processes to improve efficiency, quality, and client satisfaction. You will identify and measure key performance indicators associated with operational processes and consult on Omnichannel capability advancement initiatives. Your role will also involve driving process adoption and adherence through various activities and providing expertise in discussions with team members and commercial clients.
Essential Skills/Experience:
Bachelor’s Degree
A minimum of 3 years’ experience associated with supporting large organizations in a role associated with operations delivery
A minimum of 3 years’ experience serving in Operational function within a Healthcare/Pharmaceutical company
Knowledge of Omnichannel enabling technology platforms
Expertise in Field CRM platforms, Content Production for Field Digital Detail Aids or Field Triggered Email, Material Ordering and Fulfillment
Extensive experience leading or working among a cross-functional team of resources
An understanding of working with data driven applications
Proven experience working to understand and evaluate complex business processes
Ability to build positive relationships and influence stakeholders
Ability to lead multiple projects running in parallel
Oral and written fluency in Business English
Desirable Skills/Experience:
Agile Certification
Advanced Degree in a relevant field
5+ years’ experience serving in an Operational function within a Healthcare/Pharmaceutical company
Good understanding of the Tools and Technology that make up the Marketing Technology (Martech) Stack.
Hands-on experience working with tools including Jira and Smartsheets
Experience with either Veeva CRM or OCE CRM platforms
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.