Channel Excellence Lead
Posted on :
12-08-2024
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1 Vacancy
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Job Description
- Accountabilities:
As the Channel Excellence Lead, you will serve as the GCO subject matter expert for platforms/tools associated with Field Detail Aid functionality, Field Triggered Emails, and Field Promotional Material Ordering. You will continuously assess current state omnichannel operational processes to improve efficiency, quality, and client satisfaction. You will identify and measure key performance indicators associated with operational processes and consult on Omnichannel capability advancement initiatives. Your role will also involve driving process adoption and adherence through various activities and providing expertise in discussions with team members and commercial clients.
Essential Skills/Experience:
- Bachelor’s Degree
- A minimum of 3 years’ experience associated with supporting large organizations in a role associated with operations delivery
- A minimum of 3 years’ experience serving in Operational function within a Healthcare/Pharmaceutical company
- Knowledge of Omnichannel enabling technology platforms
- Expertise in Field CRM platforms, Content Production for Field Digital Detail Aids or Field Triggered Email, Material Ordering and Fulfillment
- Extensive experience leading or working among a cross-functional team of resources
- An understanding of working with data driven applications
- Proven experience working to understand and evaluate complex business processes
- Ability to build positive relationships and influence stakeholders
- Ability to lead multiple projects running in parallel
- Oral and written fluency in Business English
- Desirable Skills/Experience:
- Agile Certification
- Advanced Degree in a relevant field
- 5+ years’ experience serving in an Operational function within a Healthcare/Pharmaceutical company
- Good understanding of the Tools and Technology that make up the Marketing Technology (Martech) Stack.
- Hands-on experience working with tools including Jira and Smartsheets
- Experience with either Veeva CRM or OCE CRM platforms
Employment Type
Full-time
Department / Functional Area
Key Skills
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