Night Receptionist
Night Receptionist
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Job Description
Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusive Bombay members Club a soontobeopened boutique Hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.
Purpose of the role:
The Night Receptionist at The Burman Hotelprovides overnight assistance to guests handles late checkins and early checkouts and ensures the security and safety of the hotel during night hours. This role involves managing night audits and addressing any issues that arise overnight.
Your responsibilities will be:
- Maintain complete knowledge of and comply with all departmental policies product offerings service procedures and standards.
- Welcome and assist guests during latenight hours with checkins and checkouts.
- Process checkins and checkouts accurately and efficiently.
- Monitor security cameras and ensure safety protocols are followed.
- Handle guest inquiries and emergencies promptly and effectively.
- Prepare reports and perform night audit tasks.
- Ensure the lobby and front desk area are clean and organized.
- Assist in preparing for the next days operations.
What we expect from you:
- Proven experience as a Night Receptionist or in a similar role.
- Excellent customer service skills particularly in highpressure situations.
- Ability to work independently and make autonomous decisions.
- Attention to detail with strong problemsolving abilities.
- Knowledge of hotel operations and safety procedures.
- Proficiency in English at a conversational level.
- Team player with a strong commitment to guest satisfaction.
Why join Burman
- Celebration Benefits: Annual holiday birthday day off and paid vacation days for personal milestones (e.g. childs first school day marriage).
- Health & Wellness: Access to the Salu Digital Healthcare Platform monthly sports compensation with Stebby and mental health support through Siffi.
- Sick Leave: Paid sick leave from the 2nd day.
- Company Benefits: Shoe compensation and work outfits provided by the company. Makeup Compensation for women.
- Training & Onboarding: Extensive training tailored to our products services values and standards to ensure your success at the company.
- Learning & Development: A generous learning and development package.
- Investment Opportunities: Option to invest in the Groups venture fund Yolo Investments.
- Working Environment: A comfortable workspace in the city center with plenty of fruits snacks and drinks.
- Networking Opportunities: Plenty of events and networking opportunities with colleagues.
Here at Bombay we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the worldclass offerings on which we pride ourselves.
Employment Type
Full Time
