US Sales- Night Shift- Jewellery Brand- BKC 10 lpa

Timing 7pm to 4am at BKC Location

Customer Support: Provide prompt courteous and knowledgeable assistance to customers via phone email live chat and inperson interactions. Address inquiries about products services and order status.

Engagement Ring Guidance: Offer expert advice and guidance to customers selecting engagement rings and lab diamonds including understanding their preferences explaining diamond and metal options and helping them make informed decisions.

Custom Order Coordination: Assist customers with custom jewelry orders by understanding their design requirements collaborating with our design team and ensuring all details are accurately communicated and executed.

Order Processing: Ensure accurate documentation and followup with customers throughout the order lifecycle.

Product Knowledge: Maintain a thorough understanding of our product offerings including gemstones metals and design options. Stay updated on industry trends and company promotions.

Issue Resolution: Handle customer complaints and concerns with empathy and professionalism. Strive to resolve issues to the customers satisfaction escalating complex cases to the appropriate department if necessary.

Sales Support: Assist the sales team with administrative tasks such as preparing quotes generating invoices and tracking inventory levels.

FollowUp: Conduct postpurchase followups to ensure customer satisfaction and gather feedback for continuous improvement.

Qualifications:

High school diploma or equivalent; a degree in a related field is a plus. GIA Graduate is a plus.

Proven experience in customer service preferably in the jewelry or luxury goods industry.

Strong communication skills both written and verbal.

Excellent problemsolving abilities and attention to detail.

Ability to work in a fastpaced environment and manage multiple tasks simultaneously.

Proficiency in using customer service software CRM systems and Microsoft Office Suite.

Passion for jewelry and an understanding of the emotional significance of engagement rings and custom pieces.

Positive attitude patience and a commitment to providing exceptional customer experiences.