Our client based in Bulgaria is looking for candidates with experience in Fraud or Risk within iGaming or Sports companies. The chosen candidates will join a growing team of professionals
Tasks
Responsibilities:
- Liaise with players on accountrelated issues resolving problems and ensuring high levels of customer care
- Analyse customer deposits and account categories to prevent fraud correct errors and resolve problems
- Analyse records of Affiliate account to ascertain whether there are any irregularities
- Suggest improvements to procedures and systems in the interests of fraud prevention and customer care
- Investigate financial irregularities on accounts
- Work with colleagues in other departments to resolve accountrelated issues and prevent fraud
- Help maintain quality control and customer care through analysis of player contact
- Investigate risk issues relating to thirdparty processors
- Check user history
Requirements
- Experience in Risk/KYC/AML within iGaming industry would be ideal
- Strong logical reasoning skills with an analytical approach
- Decisionmaking and problemsolving skills
- Good communication skills and ability to effectively deliver feedback
- Selfmotivation
- Ability to perform well under tight deadlines within a dynamic environmen
- Proficient command of Microsoft Office tools
- Proven aptitude for working in a team as well as guiding and influencing others
Benefits
- Official employment and full medical insurance with the highest limits in the country (including inpatient and outpatient care maternity dental and annual health checkups);
- Working with a brand new MacBookPro;
- Competitive salary and attractive bonus scheme;
- Working in a dynamic International company;
- Birthday celebration present;
- Ability for career and professional growth within the company;
- Sportscard (Multisport) partly covered & teambuilding events and activities;
- Sunny spacious office;
- Up to 25 vacation days starting from 20;
- Breakfast x3 times a week Friday team lunch food vouchers fruits and snacks available in the office.