Desktop Engineer AV experience needed
Posted on :
08-08-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
AV Meeting Room support
Hands and eyes support for Meeting Room AV installation troubleshooting and repair
Break fix support troubleshooting and repair for AV meeting rooms
SLA Response time for a dispatch:
Tickets logged before 12 (noon) local time will require dispatch resource on site the following
business day
Tickets logged after 12 (noon) local time will require dispatch resource on site within 2 business
days
All Microsoft communication needs to be done via Microsoft internal email account. All troubleshooting
and Microsoft application usage should be done via PC with Microsoft corporate image or Windows
Virtual Desktop (web version) with the instruction provided by the DXC Project Manager. Supplier should
ensure that the engineers are keeping their Microsoft accounts active by performing once per month login
to Microsoft Webmail & Teams application (MUST be done via Windows Virtual Desktop for best result)
and sending an email from their MS email account to their management.
Support includes:
Hardware troubleshooting analysis and swap for end user devices
IMAC Install Move Add/Change DeInstallation Coordinate clients approved IMAC requests
with local support teams for delivery of IMAC Services
Hands and eyes support for Meeting Room AV troubleshooting and repair
Break fix support troubleshooting and repair for AV Meeting Rooms
Hands and Eyes support (server reboots network equipment circuit downs swapping failed
devices); Provides onsite resource to visually verify the state of a Server or Networkconnected
Device as directed and to perform necessary tasks as directed to resolve an incident. Assist with
port shutdowns check router patch cord swap SFP swap move link to another port create a
loop to help identify where the fault lies (all under the remote supervision and instruction from
Microsoft personnel). Swapping failed device (could be blade or switch down or AP down reseat
cable move to another port to cable room all under the remote supervision and instruction from
Microsoft personnel.
Attendance and technical support at webcasts events and other meetings that require audio
visual or other technical support.
Attendance and technical support at special end user training and support sessions arranged by
client.
Attendance and technical support at executive training sessions
Replacement of customer provided printing consumables for network printers.
Occasional work with or supporting ITM in racking and stacking network gear at and cabling up
user ports.
Hardware inventory verification
Moving Cables/racking and stacking
3rd party vendors escort
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2024 © All Rights Reserved