German Client Manager

Specialised in the digital marketing business with six offices globally and its head office in Amsterdam. The company serves small and medium businesses worldwide by building their websites launching their paid search campaigns and creating powerful content.

Description

Managing customer contact actively and proactively handling questions and requests via inbound and outbound calls and emails for clients using our services for the German market.

The role involves

Consultation Calls (Prelive)

• Conduct outbound calls (45 minutes per call) to clients who have ordered a website product and assist them in starting the creation process.
• Gather information on the desired content.
• Educate and guide clients to ensure they receive the best website for their needs.
• Complete an internal briefing form for the production team to start building the website.

Approval Calls (Prelive)

• Conduct outbound calls (30 minutes per call) to discuss the first website draft with clients.
• Log internal revisions if clients request changes (minor website changes can be made during the call).
• Follow up with clients to publish their websites.

Caring Calls (Postlive)

• Call existing clients after five business days to check on:
• The websites performance.
• Any changes needed.
• Expected results.

Emails and Inbound Calls

• Handle change requests or general questions from clients.

Professional Development Opportunities

• Potential progression to Senior Agent or Team Lead roles depending on business needs.

Requirements

• Secondary education
• Experience with Sales Force Duda or Mono is beneficial but not required (training provided).
• Nativelevel German (oral and written)
• Good level of English (oral and written)
• Experience with serving B2B clients
• Interest/knowledge in digital marketing web and social media

Your profile

• Positive thinking
• Selfconfidence
• Tolerance for frustration
• Taskoriented Competencies: Quality of work & Multitasking
• Dynamic and driven
• Enthusiasm
• Excellent service mindset
• Commitment
• Openminded
• Thirst to get the job done

Location

Sofia Bulgaria