Customer Care Assistant With German

Job Title: Customer Care Assistant with German

Location: Sofia Bulgaria Advance Business Center

Job Description:

Yes we continue expanding! We always aim to leverage cuttingedge technology providing the best experience to our millions of customers who trust us for their entertainment.

Your typical day: As a representative of the brand you will be expected to deliver highquality customer service mainly through email and chat support (9095%) and inbound phone calls (510%).

It is all about communication: The Customer Care department is the primary touchpoint for our customers who want to communicate with us. As a Customer Support Assistant you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face.

Our Customer Care team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

What you need to have:

• Fluency in German both written and verbal (C1)
• Good command of English both written and verbal (B1)
• Excellent communication skills
• Interest in sports
• Work experience in a customer service center is an advantage but not a requirement
• Good typing and computer skills (MS Office applications)
• Be organized decisionmaking and analytical skills
• Team player with a great attitude
• High school education

What can you expect from us:

• Fulltime role with working hours Monday Sunday flexible shifts from 10am to 2am
• Competitive salary 3800 BGN gross
• Taxi voucher if the shift finishes late
• Extra payment per hour after 10 PM
• Convenient office location close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Training: 2 weeks 2 weeks nesting
• Continuous training and upskilling programs through our partners training university
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Additional benefits including Health and Life Insurance Multisport card Transport allowance Bonus for important life events Additional paid leave for education Corporate discounts Company events and many more!

Working model: Onsite

Are you looking for whats next Were a global technology and services leader that powers the brands of the future. We help wellknown brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries. And were proud to be recognized with awards such as Employer Brand Leader of the Year and Best Employer Outsourcing year after year.

Join us and be a part of our partners growing team bringing exceptional customer service to the forefront in Sofia Bulgaria.

Remote Work :

No