Revenue Operations Associate

Join our team as a Revenue Operations Associate where you will play a key role in driving sales efficiency and effectiveness through data analysis and strategic thinking. You will require a strong analytical skill set to interpret complex data make informed decisions and optimize commercial and operations activities. You will take a datafirst and productfirst approach to solve issues suggest product improvements and ensure best practices in CRM management. If you have excellent communication collaboration and organizational skills and a proactive innovative approach to problemsolving we d love to meet you!

What you will do

• Drive Sales optimization by enabling informed decision making with the help of data analysis of Commercial and Operations activities
  

• Assign targets to the Commercial team while maintaining a healthy sales pipeline by generating new leads and watching out for potential churn.
  

• Lead process automationidentify areas of improvement and ensure best practices are followed
  

• Implement and manage of CRM software for both Commercial and Operations
  

• Suggest product improvements based on user feedback and insights from data
  

• Conduct CRM training and refresher sessions for new and existing team members
  

• Collaborate crossfunctionally to ensure organizationwide initiatives are executed effectively
  

• Oversee the experience team to ensure shippers and customers receive the best possible service experience.
  

• Implement strategies to enhance customer satisfaction and loyalty.
  

• Supervise complaint resolution ensuring complaints are promptly and effectively addressed and handle directly where required
  

What we are looking for:

• MBA or Engineering degree
  

• 12 years of experience in a similar role
  

• Proficient in SQL Microsoft Suite and HubSpot.
  

• Experience in Product Management.
  

• Experience in Process Excellence.
  

• Experience with CRM software implementation and management.
  

• Experience in Python is a plus.
  

How We Will Support You

We are a company that fosters a positive and dynamic environment for personal and professional development allowing motivated individuals to have a meaningful impact on the business. We offer a highly competitive compensation package with benefits. You will be able to collaborate closely with the company s leadership learning from their experience and seeking guidance as needed. We are committed to providing equal employment opportunities and are excited to hear from you.