Medical Records Specialist

Job description

Project Location: Qatar

Key responsibilities

. Under general supervision of the Deputy Project Manager, compiles, processes, and maintains medical records of hospital and clinic patients. . Safeguards and protects the patient's rights to privacy by ensuring that only authorized individuals have access to the patient's medical information. . Ensures that all releases of information are in compliance with the patients' request, authorization, company policy and HIPAA statues. . Maintains a professional healthcare office environment on a day-to-day basis, working with confidential and personal health information in a conscientious manner and providing patients and other requestors with the appropriate level of service. . Engages in direct customer service and performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the Hospital. . Works with team leaders, supervisors, managers, and other members of the department to promote a harmonious work environment. . Interacts with requestors to identify medical records needed for patient care, review, billing or release of information. . Prioritizes release of information requests, retrieves medical records from active and inactive and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures. . Performs self-quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing. . Handles all requests and inquiries for patient health information whether received via mail, fax, phone or in-person. . Verifies the patient identity and confirms that the authorization is valid. . Ensures the requesting party has a legal right to request a patient's medical information. . Provides excellent customer service by being attentive and respectful; ensures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. Helps resolve customer service matters in a polite manner. . Accesses computerized patient record and/or other computer systems for patient information needed for faxing and for other requestors of the medical record. . Performs at established quantitative and qualitative work standards to meet departmental goals and objectives. . Promotes quality improvement, staff and patient safety, and cultural diversity through department operations and by personal performance. . Provides service in a manner that is appropriate for the patient's age; demonstrates knowledge and skills necessary to meet the patient's physical, psychosocial, educational, and safety needs. . Compiles and maintains credentialling files for medical personnel. . Assists with other administrative tasks and required.