Servicenow Administrator

Mandatory Skills: 7 years of experience in ServiceNow Administration ITSM ITOM ITAM modules Incident problem and change modules Job

Responsibilities: Knowledge to contribute to the configuration implementation and maintenance of the SNow platform Coordinate and facilitate initial platform configuration resources and updates upgrades Responsible for instance stack day to day support system upgrades integrity and overall health and performance Oversee instance security including access control accounts groups roles.
Ability to setup ITSM ITOM ITAM modules and the sub modules of each.
Good experience in setting up Incident Problem Change modules. Able to setup SLAs service request workflows Selfhelp modules.
Prior experience in CMDB CI Service Mapping

Mandatory certifications ServiceNow CSA (Certified System Administrator) ITIL v3/v4.
Hands on in setting up dashboards scheduling reports and customizing dashboards Prior experience in ServiceNow license management set up. Configuring ServiceNow chat Prior experience in ServiceNow Product Integrations Integration Hub and Partner integrations.
Knowledge in SNOW predictive Intelligence application.
Predictive AI Ops Flow designer Now Assist Mobile agent setup and configuration.
Knowledge in ITOM Service operations workspace Cloud insights ITOM Health ITOM visibility and Cloud management Knowledge in ITSM Site Reliability ops Digital Portfolio mgmt.
Service Ops workspace Workforce optimization for ITSM ITSM Virtual agent conversations ServiceNow Voice Digital Product release SNOW for MS Teams ITSM Mobile Agent Vendor mgmt. DevOps Change Velocity.

Job Requirements: 7 years of relevant working experience as a SNOW administrator.
Excellent communication and stakeholder management skills. Familiarity with ITSM ITIL or other relevant frameworks is a plus.
Proven ability to identify and improve performance measurement and reporting processes in a large organization Experience of
Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow development. - Good To Have Skills: Experience with ITIL processes and ServiceNow certifications. - Solid understanding of ServiceNow platform architecture and development best practices. - Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog. - Strong problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow development. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow solutions.