Helpdesk Administrator

Helpdesk Administrator

Salary: 28000 DEO

Location: Hampstead Rd London NW1 7FB

Hours: 40 hours a week

Role Type: Permanent

Pareto are currently looking for a Helpdesk Administrator to join us on a fulltime basis to be based in London.

Responsibilities to include but not limited to:

• Monitoring the Facilities Helpdesk email and logging jobs;

• Actively monitoring open jobs including chasing trades people for updates and allocating jobs to trades people;

• Raising purchasing orders for tradespeople and other team members as required;

• Allocating PPM tasks to tradespeople;

• Scanning key documentation (inhouse and subcontractor);

• Reviewing documentation and raising any issues to either the Clerk of Works or Contract Manager;

• Monitoring up and coming inspections and coordinating dates with subcontractors and Clerk of Works;

• Following up with subcontractors paperwork/certificates in relation to completed inspections;

• Raising remedial actions following inspections;

• Assisting the Clerk of Works with the raising of quotes as required;

• Logging monthly overtime for approval by the Account Director;

• Assessing completeness and appropriateness of subcontractor RAMS

• Supervising subcontractors ensuring all H&S rules are adhered to

• Completing spot audits on subcontractors to ensure they are working with site rules

• Completing spot audits on the Pareto trades people to ensure they are working to site rules

• Completing regular audits on Pareto trades people risk assessments for completeness

• Monitoring and ensuring trades people training records are up to date

Key Requirements:

• Previous administrative experience essential

• Previous helpdesk experience is desirable

• Previous experience overseeing contractors required

• Demonstrate strong administration skills

• Strong IT skills including Microsoft Office

• Previous experience of CAFM system/s is desirable

• Excellent telephone and email manner with exceptional communication and interpersonal skills

• Experience working with multiple stakeholders

• Attention to detail

• Needs to be able to work in a very dynamic environment with changing priorities

• A high profile role requiring exceptional customer facing skills