Customer Service Representative

Overview:

Key Responsibilities:

• Answering incoming calls and addressing customer inquiries
• Responding to customer emails and live chat messages
• Resolving customer complaints and issues
• Providing product and service information to customers
• Processing orders forms and applications
• Managing and updating customer accounts
• Identifying and escalating priority issues
• Following up on customer interactions
• Collaborating with other departments to resolve customer issues
• Maintaining a high level of professionalism and confidentiality
• Assisting with customer retention and loyalty programs
• Contributing to team meetings and ongoing training
• Adhering to company policies and procedures
• Meeting individual and team performance targets
• Utilizing CRM systems to record and track customer interactions

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service role preferred
• Strong verbal and written communication skills
• Ability to empathize with customers and provide personalized solutions
• Good problemsolving and conflict resolution abilities
• Proficiency in using customer service software and CRM systems
• Ability to multitask and prioritize in a fastpaced environment
• Attention to detail and accuracy in data entry
• Ability to work well in a team environment
• Flexible and adaptable to change
• Strong work ethic and commitment to customer satisfaction
• Basic computer skills and proficiency in MS Office
• Willingness to work flexible schedules including weekends and holidays
• Ability to maintain a positive attitude and composure under pressure
• Understanding of company products and services

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