Team Leader- Telesales

Overview

Key responsibilities

• Lead mentor and manage a team of telesales representatives to ensure the achievement of sales targets and KPIs.
• Develop and implement effective telesales strategies in alignment with the sales objectives and organizational goals.
• Monitor and analyze team performance sales metrics and call quality to identify areas for improvement and implement corrective actions.
• Provide ongoing training coaching and feedback to enhance the teams sales skills product knowledge and customer service proficiency.
• Ensure compliance with telesales regulations company policies and ethical standards.
• Collaborate with the sales and marketing teams to align strategies share insights and optimize lead generation and conversion.
• Oversee the recruitment onboarding and performance evaluation of telesales team members.
• Utilize CRM systems and sales tools to track analyze and report on sales activities forecasts and pipeline management.
• Resolve escalated customer issues and complaints to maintain high levels of customer satisfaction and retention.
• Contribute to the development of sales plans pricing strategies and promotional campaigns.
• Stay updated on industry trends market dynamics and competitor activities to identify opportunities and threats.
• Drive a culture of continuous improvement innovation and excellence within the telesales team.
• Collaborate with crossfunctional teams to streamline processes share best practices and enhance overall sales performance.
• Prepare and present regular reports performance dashboards and recommendations to senior management.

Required qualifications

• Bachelors degree in Business Administration Sales Marketing or related field.
• Proven experience in telesales with a minimum of 3 years in a leadership or managerial role.
• Demonstrated track record of achieving and surpassing sales targets and KPIs.
• Excellent knowledge of telesales techniques customer relationship management and sales best practices.
• Strong leadership coaching and team development skills with a focus on driving performance and results.
• Proficiency in using CRM systems sales analytics tools and MS Office suite.
• Exceptional communication skills both verbal and written with the ability to influence negotiate and present effectively.
• Ability to multitask prioritize and manage time efficiently in a fastpaced sales environment.
• Sound understanding of sales regulations compliance requirements and ethical standards.
• Proactive selfmotivated and resultoriented approach to sales management and team leadership.
• Experience in conducting sales forecasting market analysis and competitor research.
• Resourceful problemsolving skills and the ability to make effective decisions under pressure.
• Keen attention to detail with a focus on maintaining accuracy and quality in all sales activities.
• Ability to adapt to change embrace innovation and drive continuous improvement initiatives.
• Professional certifications in sales management or leadership will be a plus.

leadership,team management,communication,sales strategy,management,customer