Moderation QA

Job Description:

Gear Inc is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Main Responsibilities:

• Review the implementation & efficiency of quality and inspection systems;

• Plan conduct & monitor testing and inspection of materials and products to ensure the qualitys product;

• Investigate customers claims and nonconformance issues;

• Analyze data to identify areas for improvement in the quality systems;

• Develop recommend and monitor corrective and preventative actions;

• Evaluate audit findings and implement appropriate corrective action.

Job Requirement:

• Proficient in English particularly in reading and understanding the requirements of foreign clients;
• Knowledgeable in the BPO sector for example customer support service analysis and call center operations;

• Prior experience or skills related to Quality Assurance are preferable;

• Be detail oriented with strong analytical skills;

• Proficient skills with MS Office and Google Drive;

• Willingness to handle multiproject;

• Have good communication skills is an advantage;

• Able to work on Holidays is preferable.

Benefits:

1. Salary and Benefits

• Attractive salary and benefits and annual salary review;

• Premium Healthcare and Mental Health Care service for you 100% covered by the company;

• Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check annual flu vaccination;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• Flexible working hours we work 40 hours per week (MondaySunday);

• International fun and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

• Standing desks if you like Modern hardware No dress code Free drinks (coffee tea etc.);

• Training and career development opportunities;

• Free inhouse gym and game room for everyone. We love board games video games PS5 ping pong football tables and VR games.

Working Location: Hai Ba Trung Hanoi

Remote Work :

No