Introduction
We are seeking an experienced and motivated individual to join our team as a Moderation Trainer. This role will report directly to our Training Manager. In this role your main responsibilities are:
Responsibility
- Conceptualize training materials based on data and research;
- Create training strategies initiatives and materials;
- Test and review created materials;
- Maintain a database of all training materials;
- Instruct employee training and onboarding;
- Review employee performance and learning;
- Conduct training classes on policy/product;
- Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.
Key skills and experience
- Bachelors degree in any related field;
- Vietnamese local; proficient in English 4 skills (at least C1 level);At least 12 years experience in training; solid training and
- coaching skills experience;Experience working in the BPO industry is a plus;
- Needs Analysis knowledge and/ or experience is a plus;
- Proficient skills with MS Office (Word Excel PowerPoint) Google Drive and Internet applications;
- Ability to communicate clearly and concisely both oral and in writing;
- Knowledge of people learning patterns to design programs with excellent efficiency;
- Personal traits and selfmanagement skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Benefits
1. Salary and Benefits
- Attractive salary night shift allowance and annual salary review;
- Premium Healthcare and Mental Health Care service for you 100% covered by the company;
- Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check annual flu vaccination;
- Summer vacation (Paid days off and bonus);
- Paid leave (12 days/year).
2. Working Environment
- International fun and professional working environment: Working closely with both experienced Vietnamese foreign experts and managers to promote services all over the world;
- An open and honest culture where people are valued treated fairly and trusted and empowered;
- Modern hardware (Laptop and other equipments provided);
- No dress code; Free drinks (coffee tea etc.);
- Nap room for a quick rest;
- Training and career development opportunities: Continuous and professional training to fully develop your potential.
3. Working time:
- 5 shifts per week amounting to 40 hours arranged by the company;
- The detailed working hours are as following:
Trainer will follow class schedule basis availability;
Able to work on weekends and public holidays.
Remote Work :
No