Call Center Agent

Job Title: Call Center Agent Medical Allied

Location: Iloilo City

Job Type: Full time

Position Overview: As a Call Center Agent for a medical account you will be responsible for handling inbound and outbound calls related to medical services. This role requires excellent communication skills a strong understanding of medical terminology and the ability to handle sensitive information with confidentiality and professionalism.

Key Responsibilities:

• Customer Support: Answer incoming calls from patients healthcare providers and insurance companies addressing inquiries related to medical services appointments billing and claims.
• Team Collaboration: Work collaboratively with other team members and departments to enhance overall service quality and address any operational challenges.

Qualifications:

• Education: Graduate of Any medical Courses ( Physical Therapy Radiologic Technology Nursing Nutrition & Dietetics Medical Technology Pharmacy Biology Psychology etc )
  
• No Work and BPO Experience Required
• Able to understand medical terminologies / Assessment
• Good verbal & written communication skills
• Demonstrate effective critical thinking and decisionmaking skills
• Good time management skills
• Ability to function independently
• Knowledgeable in MS Office and internet browsing
• Amenable to report Onsite ( Iloilo City )

Benefits:

• Up to 22000 basic
• 1k flex fund allowance
• HMO first day of training

Remote Work :

No