Customer Service Agent Dutch speaking

What Youll Be Doing

• MultiChannel Communication: Engage with customers through various channels including phone email chat and social media ensuring a seamless and positive experience across all platforms.
• Personalized Customer Service: Use your extraordinary communication skills including active listening and empathy to personalize every conversation and connect with customers on a meaningful level.
• ProblemSolving: Guide customers through their inquiries and provide effective solutions leaving them with a smile and a positive impression of the company.
• Process Improvement: Identify and escalate customer needs internally to improve and develop processes ensuring the company continually enhances its customer experience.
• Performance Excellence: Focus on achieving skyhigh performance standards with a keen eye on key KPIs such as Customer Satisfaction quality and productivity.
• Customer Retention: Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.

What Were Looking For

• Language Proficiency: Nativelevel Dutch (C2) with a strong command of English (C1).
• CustomerCentric: Enthusiastic smart problemsolver with a passion for delivering excellent customer service.
• Empathy and Composure: Able to remain calm empathetic and composed even when dealing with challenging customers.
• Curious and Creative: A natural investigator who enjoys using creative problemsolving skills to ensure customer satisfaction.
• GoalOriented: Targetdriven with a focus on exceeding expectations and delivering topnotch performance.

What We Offer

• Competitive Compensation: An excellent remuneration package tailored to your experience skills and performance.
• WorkLife Balance: Shifts available between 9:00 and 23:00 with a preference for individuals dedicated to the latenight shift (14:00 23:00).
• FullTime Stability: Enjoy the security of a fulltime contract with 39 hours per week.
• OnSite Work: Fully onsite role in our vibrant Valencia office no remote work possibilities allowing you to fully immerse yourself in our dynamic environment.
• Cultural Diversity: Be part of an international team with over 25 nationalities fostering a rich and inclusive workplace culture.
• Benefit Program: Enjoy perks like free breakfast/lunch sports classes Spanish classes Friday drinks and exciting team events that bring everyone together.
• Career Growth: Thrive in a highperformance culture that will kickstart your career with potential opportunities for growth within the organization.
• Local Support: Receive assistance with Spanish administration making your transition smooth and hasslefree.

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