Quality Lead - KPO

Act as process expert in terms of Quality Guidelines and Quality FrameworkControl and monitor the activities of Quality Framework. Lead Same MSP and inter MSP calibration sessions. Create an environment of trust, open communication, creative thinking, and cohesive team effort.Motivate and inspire team members. Lead by setting a good example role model behavior consistent with words. Coach and help develop team members help resolve dysfunctional behavior. Facilitate problem solving and collaboration.Oversee day-to-day teams Quality metric performance Discover RCA and TNIIntervene when necessary to aid the group in resolving issues related to Quality Guidelines.Recognize and celebrate team and team member accomplishments and exceptional performance.Conduct monthly one on one performance reviews with QAs. Act as SPOC for conducting appraisals,