Product Manager Contact Center Conversation Design

Do you want to help shape our newly founded product management team and contribute to the growth of an international SaaS product company

We are looking for a Product Manager Contact Center Conversation Design to shape the future of our product and add a vital contribution to our growth on the global market. As a Product Manager for Contact Center Conversation Design you will define priorities for the development of a fully automated AIdriven CX.

Responsibilities:

• You understand the market and the product: what our customers want what our competitors offer what our product does and what opportunities exist for its future
  

• You build up knowledge and are the expert and first point of contact in Expertflow for Contact Center Conversation Design
  

• You pass on your knowledge to our customers partners and within the company by creating documentation. You are responsible for the documentation of all product functions within your product domain. You maintain develop and improve it in collaboration with our engineering and marketing departments.
  

• You shape the future of our product. You will create business value by setting technical implementation goals. To achieve this you will work with multiple Product Owners who are responsible for implementing the solutions you plan.
  

• Together with Solution Architects you plan the longterm target architecture and define and visualize highlevel solution workflows.
  

• You interact with presales and project managers about current customer feature queries and decide which queries will go into a future version of the product.
  

Expertflow is a growing company. We understand that growth happens in everybody s head and is more than just numbers. Depending on your skills and ambitions you will have the opportunity to step into topics like:

• Building up a product management team for your product domain
  

• Marketing activities
  

Requirements

Required Experience:

• Masters University Degree ideally in Engineering
  

• Proven knowledge as a Senior in your area of expertise ideally from a PM role
  

• Proven ability to describe products and services in an understandable way
  

• Working with Contact Center or Business Intelligence software either as a user product manager or salesperson of such software
  

• Excellent organizational and planning skills
  

• You like to make decisions and lead the way
  

• Communicative personality eager to learn and collaborate in a team
  

• Fluent in spoken and written English
  

• Experience in Conversational Design and integration with Voiceor Chatbots
  

• Proficiency in IVR implementation of any contact center (Cisco Amazon Genesys etc.)and integration with backend systems using APIs
  

The following experiences are an advantage:

• Degree in Business Administration Product Management and Marketing
  

• Arabic French and/or German language skills
  

• 3 5 years of Product Management Sales Presales or User experience
  

• Commercial flair an intrinsic motivation to compete in the Market successfully
  

• Experience with portfolio and Agile tools such as Jira AHA! and Confluence and SAFE principles
  

Benefits

What we offer

• Drive the growth and success of Experflow by taking an active role in shaping our product
  

• Be part of a highly dedicated international and fastgrowing IT company
  

• A personal workspace in one of our offices and also a home office option
  

• An openminded company culture where you are respected as an individual
  

We welcome candidates who are passionate about working in an international dynamic and fastpaced environment and who are excited about the opportunity to make a significant impact on our company s growth and success.