Customer Success Management - Trainee
Posted on :
27-07-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Customer Success Management Trainee
Location: Mohali India
Summary:
Seeking a Customer Success Management Trainee to ensure positive customer experiences build loyalty and foster longterm relationships.
Your Roles and Responsibilities:
- Manage assigned customer relationships for successful product use retention and satisfaction
- Prepare and nurture customers to become product advocates
- Help customers achieve their educational goals using our products
- Identify and address common customer issues
- Advocate customer needs crossdepartmentally
- Identify and develop upsell opportunities
- Respond to customer queries via email and telephone
You Should have:
- 03 years of experience as a Technical Account Management in a technology or SaaS solutions company
- Strong written and verbal English communication skills
- Technocommercial mindset with understanding of various use cases
- Graduation with an engineering background preferred
- Strong teamwork skills with ability to work independently
- Comfortable with night and flexible shifts
Qualification:
Graduate/Post Graduate in any domain
Compensation:
Competitive salary based on qualifications and experience
Employment Type
Full Time
Company Industry
Key Skills
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