Customer Support Expert

• The Customer Support Expert is the first line of defense to educate solve the problems of and delight our customers
  
• This position requires technical acumen customer focus and a personable professional and collaborative style to solve a range of issues from product troubleshooting to billing
  
• You will act as a communications bridge for our customers using their preferred language while advocating for relevant and appropriate cultural references to provide the best worldclass customer experience
  
• Provide feedback and carry the voice of customers and partners focused but not limited to on localizationrelated adjustments of products support practices and processes
  

Requirements

• Fluent in English and Japanese
  
• Demonstrated customer service skills to be able to solve customer service issues both technical and account related
  
• General understanding of internet technologies
  
• Understanding or experience working with Windows or/and Apple operating systems
  
• Familiarity with Jira and Salesforce for case management
  
• Understanding of modern markup and programming languages such as XML JavaScript/jQuery or similar
  
• Knowledge of troubleshooting in a webbased environment including HTTP JSON IIS HTML and CSS
  
• Understanding of log analysis using network tools such as Fiddler HAR Analyzer browser developer tools or similar
  

• Bachelor s degree or higher in a relevant field preferred
  
• Understanding multibytecharacter handling on browser preferable
  
• Customer Service and/or Specific Language Market/region knowledge and experience are strong pluses
  
• Superior oral and written communication skills
  
• Previous customer facing role experience (ie. hospitality customer service etc...)
  
• Selfmotivated goaloriented highly collaborative creative excellent organizational and time management skills
  
• Effective communication skills which are a key component of this role with audiences that includes customers and peers
  
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
  

• The Customer Support Expert is the first line of defense to educate, solve the problems of, and delight our customers
  
• This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing
  
• You will act as a communications bridge for our customers using their preferred language while advocating for relevant and appropriate cultural references to provide the best world-class customer experience
  
• Provide feedback and carry the voice of customers and partners focused, but not limited to, on localization-related adjustments of products, support practices, and processes
  

Requirements

• Fluent in English and Japanese
  
• Demonstrated customer service skills to be able to solve customer service issues both technical and account related
  
• General understanding of internet technologies
  
• Understanding or experience working with Windows or/and Apple operating systems
  
• Familiarity with Jira and Salesforce for case management
  
• Understanding of modern markup and programming languages such as XML, JavaScript/jQuery, or similar
  
• Knowledge of troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
  
• Understanding of log analysis using network tools such as Fiddler, HAR Analyzer, browser developer tools or similar
  

• Bachelor s degree or higher in a relevant field preferred
  
• Understanding multibyte-character handling on browser preferable
  
• Customer Service, and/or Specific Language Market/region knowledge and experience are strong pluses
  
• Superior oral and written communication skills
  
• Previous customer facing role experience (ie. hospitality, customer service, etc...)
  
• Self-motivated, goal-oriented, highly collaborative, creative, excellent organizational and time management skills
  
• Effective communication skills which are a key component of this role, with audiences that includes customers and peers
  
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers