Technical Onboarding Manager

• Manage projects with topdown oversight throughout the entire execution to ensure success as defined by adherence to standards of scope budget and timeline.
  
• Work closely with clients and their tech teams to fully integrate D engage into their marketing tech stack.
  
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases from initial development through implementation.
  
• Monitor project progress continuously and make detailed scheduled reports on measurable items such as milestones and deliverables.
  
• Analyse the platform usage requirements of the new customer and plan internal developments if needed
  
• Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
  
• Maintain correct project time frames estimates and status reports
  
• Communicate proactively with all involved personnel to provide encouragement identify problems create solutions and implement efficiency improvements.
  
• Review proposed modifications on project plans including meeting with interested parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
  

Requirements

• Minimum 2 years of experience in the SaaS company including onboarding the customer for onpremise and oncloud software installations.
  
• Professional Project Management Certification from accredited institution preferred
  
• Demonstrated understanding of Project Management processes strategies and methods
  
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
  
• Strong sense of personal accountability regarding decisionmaking and supervising department teams
  
• Experience working in a highlevel collaborative environment and promoting a teamwork mentality
  
• Managerial experience applying analytical thinking and problemsolving skills
  
• Ability to predict challenges and seek to proactively headoff obstacles
  
• Conversational English is a must
  
• Experience in implementation of marketing communication channels and data structure is a plus.
  

Benefits