DRC-Help Desk Analyst 2Video Support SpecialistHDA2

DRCHelp Desk Analyst 2/Video Support Specialist/HDA2 (742600)

Title/Role: Help Desk Analyst 2/Video Support Specialist/HDA2
Location: London Ohio
Duration: 12 months contract
Interview: Webcam
Work Mode: Hybrid
Pay Rate: $25/hr on W2
Client: State of Ohio

Ope: 2
Sub: 4

Short Description:
A video support specialist highly skilled in processing and scheduling videoconference requests with experience in Polycom RMX Resource Manager and endpoints.

Complete Description:
ODRC is seeking a video support specialist with extensive experience in processing and scheduling videoconference requests managing issues via telephone and email using Microsoft Office 365 and proficiency in Polycom RMX Resource Manager and endpoints. The role involves supporting daytoday videoconferencing operations across a multisite network in London Ohio.

Education:
Preferred Education: 4year college degree
Years of Relevant Experience: 2 years

Key Skills:

• Process and schedule videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12000 conferences.
• Utilize Microsoft Office 365
• Assist with daytoday management of videoconferencing operations for our multisite network
• Demonstrate professional written and oral communication skills
• Successfully collaborate across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings pointtopoint and multipoint (bridge) video teleconferences
• Preferably have experience with Polycom and Cisco infrastructure and endpoints
• Provide limited audio/video support for offsite management activities
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.

Skills:

Skill

Required / Desired

Amount of Experience

Experience with Polycom and Cisco infrastructure and endpoints

Highly desired

College degree

Required

4 years

Utilize Microsoft Office 365

Required

Professional written and oral communication

Required

Successful teamwork across multiple teams

Required