Accounts Receivable Collections Team Leader

This is a remote position.

About Us:

Medical Departures and its sister site Dental Departures are the worlds leading online destinations for patients seeking highquality affordable medical and dental treatment anywhere in the world. With more than 100000 bookings and 35000 verified patient reviews Medical Departures network of 8600 providers in 40 countries has helped hundreds of thousands of patients worldwide save nearly a billion dollars in care.

We are a fully remote company. The team is spread throughout LatinAmerica Europe Africa and Asia. With more than 50 team members the team forms a welllinked network across a variety of locations lifestyles and backgrounds.

About the role:

As Medical Departure s Accounts Receivable Team Lead oversee our Accounts Receivable team. In this role you will be responsible for ensuring the smooth operation of our A/R function from accurate invoicing to efficient collections.

Responsibilities:

• Lead and motivate a team of Accounts Receivable staff providing coaching and guidance to ensure they perform their duties effectively.
  

• Analyze and optimize the A/R process identifying areas for improvement and implementing solutions to enhance efficiency and accuracy.
  

• Manage all aspects of the accounts receivable function including invoicing collections and cash flow recording.
  

• Manage the verification investigation of patient receipts vs. internal controls & systems to ensure 100% receipt of commissions owed (100% of appointments 100% accurate patient receipt totals)
  

• Monitor outstanding debts proactively follow up on overdue payments and escalate problem accounts to management when necessary.
  

• Monitor team daily activities and productivity to ensure team members are working efficiently and effectively
  

• Train new team members on A/R procedures and company policies.
  

• Analyze team performance and come up with recommendations to improve team efficiency and coach team members to improve AR collection rates
  

• Generate reports to track A/R performance identify trends and provide insights for improving cash flow.
  

• Lead and motivate the Accounts Receivable team providing coaching and guidance.
  

• Analyze and optimize the A/R process implementing solutions for efficiency and accuracy.
  

• Collaborate effectively with other departments like Sales Partner Services Reporting to ensure clear communication regarding invoices and payments.
  

• Maintain a high level of confidentiality and integrity when handling financial data.
  

• Develop and maintain medical and dental clinic relationships and communication via email phone call or whatsapp.
  

• Be available and ready for unexpected daily needs of Medical Departure s office and team members
  

Requirements

Job Requirements:

• Minimum of 5 years of experience in accounts receivable or related financial roles.
  

• At least 2 years of experience in a supervisory or team lead position.
  

• Strong analytical and problemsolving skills.
  

• Excellent attention to detail and accuracy.
  

• Strong interpersonal skills
  

• Effective communication interpersonal and teamwork skills.
  

• Remote working experience
  

• Experience with office administration and procedures
  

• Proficient in Microsoft Office & Google Docs applications (e.g. PowerPoint Excel Word)
  

• Some familiarity with regulatory standards and compliance requirements
  

• Excellent customer service skills Easily adaptable to change
  

• Quick and resourceful flexible high level of accuracy strong analytical skills and an eye for detail
  

• Ability to prioritize and focus on multiple tasks in a fastpaced environment
  

• Ability to solve problems expeditiously while always maintaining a calm and professional demeanor.
  

• High level of technical savvy & ability to learn new programs/systems.
  

• Technical familiarity and knowledge of dental/medical procedures & terminology (nice to have)
  

Equipment Requirements:

• High speed internet connection
  

• Reliable computer with webcam and microphone interface
  

Benefits