Position: Customer Care Specialist (Dutch)
Location: Remote in Serbia
Employment Type: Fulltime
Are you ready to advance your career in a thriving remote environment We are seeking experienced Dutchspeaking Customer Care Specialists to join a toprated BPO company with exceptional employee satisfaction. This role involves supporting customers of an ecommerce brand while working from your home in Serbia.
Duties and Responsibilities:
- Provide technicalbased customer assistance via voice chat and email in a timely manner.
- Deliver exceptional customer experiences and resolve issues efficiently.
- Document interactions in a dedicated CRM system and contribute to team initiatives.
- Actively participate in department activities providing feedback and supporting collaborative solutions.
Requirements:
- Proficient in Dutch (C1 level) and English (B2 level) both verbal and written.
- Reside in Serbia and able to work legally without company sponsorship.
- Experience in customer support and technical assistance particularly with help desks or IT functions.
- Able to pass a background check.
- Strong independent work ethic with excellent remote teamwork skills.
- Proficient in problemsolving critical thinking and adapting to process changes.
- Solid understanding of PCbased internet and software applications (e.g. Microsoft Office).
Offer:
- Competitive remuneration package based on experience skills and performance.
- Indefinite contract with private health and life insurance.
- Monthly Work From Home allowance of 60.
- Night shift allowance of 15 and overtime pay of 26.
- Eighthour shifts on a weekly rotation covering Monday to Sunday from 9 AM to 11 PM.
- Fully remote work from Serbia.
- Join a dynamic and creative team with a positive and supportive atmosphere.
- Access to guidance and tools to help you reach your full potential.
If youre enthusiastic about delivering topnotch customer service and eager to be part of a fantastic team we invite you to apply!
Seize this opportunity to grow and excel in your career!
Remote Work :
No