Customer Care Specialist Serbia

Position: Customer Care Specialist (Dutch)

Location: Remote in Serbia

Employment Type: Fulltime

Are you ready to advance your career in a thriving remote environment We are seeking experienced Dutchspeaking Customer Care Specialists to join a toprated BPO company with exceptional employee satisfaction. This role involves supporting customers of an ecommerce brand while working from your home in Serbia.

Duties and Responsibilities:

• Provide technicalbased customer assistance via voice chat and email in a timely manner.
• Deliver exceptional customer experiences and resolve issues efficiently.
• Document interactions in a dedicated CRM system and contribute to team initiatives.
• Actively participate in department activities providing feedback and supporting collaborative solutions.

Requirements:

• Proficient in Dutch (C1 level) and English (B2 level) both verbal and written.
• Reside in Serbia and able to work legally without company sponsorship.
• Experience in customer support and technical assistance particularly with help desks or IT functions.
• Able to pass a background check.
• Strong independent work ethic with excellent remote teamwork skills.
• Proficient in problemsolving critical thinking and adapting to process changes.
• Solid understanding of PCbased internet and software applications (e.g. Microsoft Office).

Offer:

• Competitive remuneration package based on experience skills and performance.
• Indefinite contract with private health and life insurance.
• Monthly Work From Home allowance of 60.
• Night shift allowance of 15 and overtime pay of 26.
• Eighthour shifts on a weekly rotation covering Monday to Sunday from 9 AM to 11 PM.
• Fully remote work from Serbia.
• Join a dynamic and creative team with a positive and supportive atmosphere.
• Access to guidance and tools to help you reach your full potential.

If youre enthusiastic about delivering topnotch customer service and eager to be part of a fantastic team we invite you to apply!

Seize this opportunity to grow and excel in your career!

Remote Work :

No