AGMDGM -BT

Job Title: AGM/DGM BT

Required Experience: 15 years

Job Responsibilities

1.Learning and Development

1.Creating and implementing effective L&D strategies that enhance employee

skills and knowledge

2.This includes assessing training needs designing training programs utilizing

various learning platforms and measuring the impact of these programs on

employee performance and organizational productivity

3.He/she should work with external training vendors to facilitate training in line

with organizational development requirements

2.Program management of organizational initiatives across departments

1.He/she is responsible for monitoring the progress of projects to ensure scope

and schedule is met

3.Process Reengineering and Continuous Improvement

1.Should be skilled in analyzing existing processes and identifying areas for

improvement and implementing solutions

2.This involves implementing continuous improvement as well as process re

engineering initiatives to streamline operations reduce costs and enhance

efficiency

4.Leadership and Management Skills

1.Proven track record of successfully leading teams managing operations and

fostering a positive work environment

2.Should be adept at managing stakeholders for the initiatives and projects

3.This includes setting clear goals providing direction and motivating

employees to achieve organizational objectives

Key Deliverables:

1.End to End Plan Track and report project progress for the assigned projects

2.Coordinate with the respective stakeholders (HoDs and Sr. Managers) to ensure that

project activities are being progressed on time

3.Apply project management practices and standards for the projects as well as

processes

4.Overall monitoring the progress of projects to ensure scope and schedule is met

Relevant Years of Experience (Must Have)

1.12 to 15 years of progressively responsible management experience with at least the

last 4 years of experience in managing teams in a Senior Managerial role

2.At least 3 years of experience in a BPO or ITES industry

3.At least 2 years of experience in Project Management

4.Good verbal and written communication skills

5.Minimum Education Qualifications Graduate

Relevant Years of Experience (Nice to Have)

1.Domain: U.S. Healthcare RCM is preferable

2.At 2 years experience with methodologies such as Lean Six Sigma or other process

improvement frameworks

3.At least 2 years of managing L&D team experience

4.At least 2 years of trainer experience