Application Manager - -

In this key role youll be the central hub for all our universitys application needs. Youll be responsible for everything from managing vendor relations and system implementation / upgrades to user support and strategic planning.

Heres a glimpse of what youll be doing:

• Oversee all aspects of our core applications including Dynamics 365 Student Information System (SIS) Learning Management System (LMS) Customer Relationship Management (CRM) HR System scheduling system library system plagiarism and AI tools website development mobile application SMS / WhatsApp management system Microsoft SQL and more.
• Be the point person for application vendors coordinating updates managing subscriptions and ensuring smooth operation.
• Analyze university workflows and identify opportunities for improvement through technology and application implementation.
• Configure implement and manage application customization and evolution including workflow design and user training.
• Provide topnotch user support through knowledge base creation training sessions and best practice promotion.
• Maintain application security with user administration and access control.
• Manage vendor relationships and applicationrelated projects.
• Partner with various university departments to ensure alignment with strategic goals.
• Design implement and support reports dashboards Power BI tools and custom reports.
• Champion system integration across various applications.
• Lead and manage the application team to ensure successful project completion and task fulfillment.
• Provide oncall support as needed.
• Generate regular reports for your IT manager.
• Analyze university needs and recommend system upgrades or replacements.
• Conduct user training sessions and maintain university databases.

This role is ideal for someone with a strong technical background excellent communication and interpersonal skills and a passion for education.

General requirements:

• Bachelors degree in Computer Science Information Technology Management Information System Accounting Information System or related field.
• Minimum of 35 years of experience in application management or a similar technical role with a total minimum experience of 10 years in the IT field.
• Strong understanding of enterprise applications including experience with systems like Dynamics 365 Student Information Systems (SIS) Learning Management Systems (LMS) and Customer Relationship Management (CRM) (preferred).
• Excellent analytical and problemsolving skills.
• Experience with user support and training.
• Proficiency in communication and interpersonal skills to collaborate effectively across departments.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong attention to detail and a commitment to accuracy.
• Working knowledge of database management principles.
• Knowledge of Cloud Computing and SaaS project management and budgeting and forecasting.
• Soft skills should: communication problem solving leadership analytical thinking and collaboration/teamwork.

Experience in Any of these Applications is Prefered :

• Learning Management System (LMS): D2L Moodle Blackboard
• Customer Relationship Management (CRM): HubSpot Salesforce Zoho CRM
• School Information System (SIS): powercampus infocampus
• Library System: Koha Evergreen
• ERP: Microsoft Dynamics oracle
• Plagiarism and AI Tools: Turnitin Grammarly

**We offer a competitive salary and benefits package and the opportunity to make a real difference in the university environment.

Location: New Capital

Remote Work :

No