Technical Support Mechanical engineering and Robotics
Technical Support Mechanical engineering and Robotics
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Job Description
Location: Brno Czech Republic (Hybrid)
Contract: HPP or Contracting longterm fulltime.
Fast recruitment process 2 stages
Company Overview:
Our client leads the way in Dairy Management Solutions worldwide. They provide advanced technology to help dairy farms run smoothly and boost productivity. From milking machines to monitoring tools their solutions make farming easier and healthier for the animals. Join us in shaping the future of dairy farming with our innovative solutions.
Your Mission:Support channel partners and customers on farm executing technical support mainly in CZ Republic robotic farms and as required in other EU regions. Train dealer technicians to become competent and certified in maintenance and support of the Synergy system.
Job Description
The successful applicant for the position of Synergy system Technical Support will be required to:
Provide Tear 2 remote and onsite technical support within the CZ Republic area and from timetotime
other EU locations.
The position will require extensive travel.
Participate in Global Support team training and seminars overseas.
Responsibilities
Provide technical support to dealers and customers.
Provide remote and onsite support according to EU support manager.
Proactive monitoring on system performances.
Provide technical training and information updates to dealers technicians.
cooperation with the dealers and sales team to maximize sales opportunities.
Support activity reporting in the CRM system.
Escalation to tear 3 following the SLA defined by the HQ.
Provide technical Support to Customers outside of CZ Republic when needed.
Follow all HQ procedures and regulations.
Receive full responsibility for Synergy technical support within 6 months from start of onboarding.
Required Expertise and Skills
Robotics / Mechatronics technical support experience at least 3 years practical experience
ITNetworkingWindows environment at least 3 years practical experience
WIFI systems environment
Customer service orientation
Frontal and online training skills
Highly disciplined motivated and able to selfmanage ones timetasks.
Dairy farm working environment practical knowledge experience would be an advantage.
Languages: Czech Mother tongue English Very good verbal and writing / reading skills (all the external communication is in English)
Benefits:
Competitive salary commensurate with experience.
Opportunities for career growth and advancement within a rapidly expanding
company.
Comprehensive training and ongoing professional development
opportunities.
Health insurance retirement savings plans and other benefits package
offerings.
If you meet the qualifications outlined above and are passionate about leveraging
technology to drive innovation in agriculture we encourage you to apply for this
exciting opportunity to join our team as a Milking Robotic Technician.
We look forward to hearing from you!
Employment Type
Full Time
