Support engineer

Would you like to work on challenging visualization problems reverse engineering of Microsofts code and reinventingthe user interface

Our clientscompany was established in 2002 and now has over 50 employees from over 20 countries. Their product isthe leading data visualization software for business presentations. Our clientschallenge is to offer the mostintuitive user interface forgenerating complex datadriven charts and slides while at the same timeensuring consistency accuracy and seamless integration with Microsoft Office. They save timefor theircustomers by automating many tasks for them like chart labeling or slide layout. More thanusers worldwide (such as American Express CocaColaDeloitte Consulting Ernst & Young GoogleHewlettPackard NokiaPorscheConsulting etc.) rely on their software for the daily business. Our clientis the only German company funding a C ISOcommittee delegation so there is a good chance that components they invent will find their way into thestandard.

About this job:

When you receive a ticket the customer should get timely and reliable feedback usually within a few hours either with the solution or a suggestion for further troubleshooting. When a phone call or a remote support session is needed you will quickly realize that the customers are busy people and that you must use your time well. Ask the right questions be perceptive of the little things and use the right tools to find the unusual configuration the virus the third party tool the particular file or action that is causing trouble.

Besides working on tickets you will evaluate new tools that may help you in your work or even write them yourself or work with one of the developers. Our client has their own automatic error reporting framework and ship a diagnostic tool both of which are constantly being improved soon perhaps by you.

Job requirements:

• Language: fluent English or German. We only require one of these languages
• Working experience: any attentive and detailoriented Windows architecture is a plus
  Education: EU citizens/residence holders any; others have to have a University degree (startingfrom Bachelor) so we can sponsor the work permit

We consider different profiles for our support engineer position independent of theformer specializationand years of experience. For our client it is more important to evaluate problemsolving analytical thinkingattention to details and dealing with ambiguity abilities first rather than the resume.

Benefits:

• A wide array of extremely challenging tasks
• An international team of brilliant minds
• A working environment that makes this team stay and grow
• Enough time to make sure that every detail of your solution is perfect
• A flat organization and plenty of room for your ideas
• No scheduled meetings
• Familyfriendly working hours no deadlines no overtime
• Support for relocation