We have an exciting career opportunity for a Head of Implementations to join an international super-fast growing tech company at their offices in Cape Town. You will be developing & growing a team of Implementation Managers and be responsible for the daily management & assuring of IM KPIs. Does this job sound like the perfect challenge for you? Keep reading!
Your key job responsibilities as the Head of Implementations in Cape Town:
- Developing & growing team of currently 3 Implementation Managers
- Daily management & assuring of IM KPIs
- Identifying & capturing opportunities to improve IM processes
- Implementing & maintaining DAP
- Assuring best collaboration with Sales, CS & Product teams
- Providing operational support & backup for IMs
- Evaluations with newly onboarded clients
- All implementation phases completed within set timeframes
- Minimum average Adoption Score met
- Implementations per month per IM optimal & aligned with sales
- Upsell targets met
If you meet the above requirements for this Head of Implementations job in Cape Town, we would like to hear from you!
Benefits
Benefits:
- Working in a vibrant, international & fast-growing company
- Unlimited learning & growth potential
- Your ideas and performance making a big difference in our organisation and the global hotel industry
- Work hard, play hard mentality. They love celebrating successes together!
- Employee Equity Scheme
- Regular trips to Europe for trainings & celebrational ceremonies (World Week)
- Annual Hotel Experience
- Friday lunches are on them
- Annual salary increases
- Training & Development opportunities
Analytical,Proactive,Intelligent,Efficient,Organised,Fast moving