Contact Center Agents
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
0 - 10 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
• Handle incoming calls and communications from guests, providing timely and accurate responses to inquiries.
• Log guest interactions and details of inquiries, comments, and complaints in the CRM system.
• Provide guests with information about facilities, services, and ongoing promotions at Sindalah.
• Escalate complex issues to the Contact Center Supervisor or other relevant staff to ensure guest satisfaction.
• Follow communication scripts or knowledge base when handling different topics, maintaining professionalism and courtesy throughout all interactions.
• Manage and resolve guest complaints with a focus on service recovery and guest satisfaction.
• Participate in training sessions to continuously improve knowledge and performance.
• Meet personal/team qualitative and quantitative target
Employment Type
Full-time
