Contact Center Agents

• Handle incoming calls and communications from guests, providing timely and accurate responses to inquiries.

• Log guest interactions and details of inquiries, comments, and complaints in the CRM system.

• Provide guests with information about facilities, services, and ongoing promotions at Sindalah.

• Escalate complex issues to the Contact Center Supervisor or other relevant staff to ensure guest satisfaction.

• Follow communication scripts or knowledge base when handling different topics, maintaining professionalism and courtesy throughout all interactions.

• Manage and resolve guest complaints with a focus on service recovery and guest satisfaction.

• Participate in training sessions to continuously improve knowledge and performance.

• Meet personal/team qualitative and quantitative target