Support Assistant

Qatar Petroleum is seeking a dynamic and detail-oriented Online Support Assistant to join our team in Doha. The ideal candidate will be responsible for providing online support to customers, clients, and employees, ensuring a seamless and positive experience. The Online Support Assistant will be responsible for managing inquiries, troubleshooting technical issues, and providing information about products and services. This role requires strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment. Responsibilities: - Provide online support to customers, clients, and employees via email, chat, and phone - Respond to inquiries in a timely and professional manner - Troubleshoot technical issues and escalate as needed - Provide information about products and services - Collaborate with other departments to resolve customer issues - Maintain accurate records of customer interactions - Identify opportunities to improve the online support process Requirements: - 2+ years of experience in a customer service or support role - Confident and passionate about providing excellent customer service - Strong communication and negotiation skills - Proficient in using online support tools and systems - Ability to work independently and as part of a team - Bachelor's degree in business administration or related field preferred Benefits: - Profit sharing - Retirement plan - Life insurance - Support employees in their personal and professional development Working Environment: At Qatar Petroleum, we are committed to fostering a supportive and inclusive working environment where employees can thrive and grow. We believe in supporting our employees in their personal and professional development, and encourage a culture of continuous learning and improvement. Equal Opportunity Statement: Qatar Petroleum is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, national origin, age, sexual orientation, disability, or veteran status. We value diversity and inclusion in our workforce and encourage individuals from all backgrounds to apply. Deadline to apply:. Apply now to join our team and make a difference in the online support experience at Qatar Petroleum. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Online Support Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs