Position Overview: We are seeking a highly skilled IT Services Specialist to join our team providing topnotch IT services to companies in the USA. This role requires a professional who is adept at maintaining cloud infrastructure setting up business suites managing network support and ensuring robust security protocols. The ideal candidate will be a quick learner have excellent communication skills and be proficient in various IT tools and programming languages.
Key Responsibilities:
Cloud Infrastructure Management:
- Maintain and optimize the cloud infrastructure for businesses.
- Ensure high availability and reliability of cloud services.
Business Suite Setup:
- Recommend and configure the best business suites tailored to client needs.
- Assist clients in optimizing their operations through effective use of technology.
Remote Network Support:
- Set up and manage client networks remotely.
- Provide ongoing support and troubleshooting for network issues.
Security Protocols:
- Develop implement and maintain security protocols to protect client data.
- Regularly review and update security measures to address new threats.
Tool Management and Maintenance:
- Learn and master various IT tools used by clients.
- Ensure all tools are maintained and updated regularly.
Documentation and Diagram Design:
- Create detailed diagrams and documentation for IT processes and systems.
- Maintain clear and accurate records of all IT activities and changes.
Programming Skills:
- Utilize programming skills to connect and integrate multiple tools and systems.
- Develop custom scripts and solutions to streamline IT operations.
Remote Diagnosis and Support:
- Collaborate with onsite team members to diagnose and resolve IT issues remotely.
- Provide expert guidance and support to onsite personnel.
Communication Skills:
- Communicate fluently in English both written and verbal.
- Effectively convey technical information to nontechnical stakeholders.
Adaptability and Learning:
- Quickly learn new tools and technologies.
- Adapt to changing client needs and implement new solutions as required.
POCs and Inventory Management:
- Create and manage Proof of Concepts (POCs) for new technologies and solutions.
- Maintain an inventory of devices and perform routine maintenance.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field.
- Proven experience in cloud infrastructure management and network support.
- Strong understanding of security protocols and best practices.
- Proficiency in programming languages and scripting (e.g. Python JavaScript).
- Excellent problemsolving and troubleshooting skills.
- Ability to design and maintain detailed IT documentation.
- Strong communication skills in English.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.