French Customer Support Advisor

Job Title: French Customer Support Advisor (Remote in Portugal) Shortterm Contract

Location: Work from Home (Anywhere in Portugal)

Contract Type: Shortterm Contract

Company Overview:

Join a dynamic and forwardthinking company dedicated to providing topnotch customer service. Our team is passionate about delivering exceptional support to our valued customers. We are looking for a Frenchspeaking Customer Support Advisor to join us on a shortterm contract basis working remotely from anywhere in Portugal.

Job Description:

As a French Customer Support Advisor you will be the first point of contact for our Frenchspeaking customers. Your role will involve resolving queries offering solutions and ensuring a positive customer experience. This is an exciting opportunity to be part of a diverse and enthusiastic team dedicated to making a difference.

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in French.
• Provide accurate and timely information to customers about products services and policies.
• Troubleshoot and resolve customer issues escalating to the appropriate department when necessary.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document and update customer records in the system.
• Collaborate with team members and contribute to the improvement of customer support processes.

Requirements:

• Native or fluent in French with excellent verbal and written communication skills.
• Proficient in English for internal communication.
• Previous customer service experience is a plus.
• Strong problemsolving skills and the ability to think on your feet.
• Reliable internet connection and a quiet workspace at home.
• Ability to work flexible hours including weekends if required.
• Resident in Portugal and eligible to work legally.

Benefits:

• Competitive hourly rate.
• Flexible working hours.
• Opportunity to gain experience in a customer support role.
• Work from the comfort of your home.
• Supportive and collaborative team environment.

How to Apply:

If you are a dedicated empathetic and proactive individual who enjoys helping others we want to hear from you!

Remote Work :

No