IT Support

JOB TITLE: IT Support
DEPARTMENT: Technology
REPORTING LINE: Reports directly to Head of Infrastructure and Cloud

Company Overview:
Rabbit Care is a pioneering FinTech and InsurTech platform in Southeast Asia revolutionizing the way people access and manage insurance and financial products. With our advanced comparison tools and digital solutions we empower consumers to make informed decisions
effortlessly. Join us in our mission to innovate and lead in a vibrant growthoriented industry.

Job Scope:
As a vital member of our IT Support team youll play a key role in supporting our dynamic Telesales operations ensuring our technological infrastructure enables us to serve our customers effectively. Youll tackle challenges headon providing reliable technical assistance and contributing to our continuous pursuit of excellence.

Key Tasks:

• Support Telesales operations by installing configuring and maintaining their IT equipment and systems.
• Ensure optimal performance of computer systems and networks used by the Telesales team.
• Respond swiftly to service issues and requests prioritizing timely resolution to minimize disruptions.
• Collaborate closely with the Telesales team to understand their technical needs and provide solutions.
• Troubleshoot hardware and software issues ensuring smooth operation of Telesales activities.
• Stay uptodate with technology trends to suggest improvements for Telesales IT infrastructure.
  
  Qualifications:
  
  
• Bachelors degree in IT or related field.
• Proficient in English (speaking reading writing) essential for our diverse workplace.
• Minimum of 2 years of experience in IT support preferably with exposure to Telesales operations.

Benefits:

• 10 holidays per year ensuring worklife balance.
• Performancebased bonus recognizing and rewarding your contributions.
• Comprehensive health insurance for peace of mind.
• Social security benefits securing your future.
• Provident fund contributions enhancing your financial wellbeing

Remote Work :

No