IT Support Specialist

David Kennedy Recruitment is working with a leadingB2B solution providerwho are looking to recruit an IT Support Specialist fortheir Gaming studios in Bucharest Romania

Position:IT Support Specialist

Location: Bucharest Romania

Employment type: Fulltime

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Offer first and secondlevel technical support for hardware software and networking issues. Troubleshoot problems reported by users through various communication channels (email phone ticketing system etc.) and escalate complex issues when needed.
• Monitor and manage network infrastructure including routers switches firewalls and wireless access points. Identify and resolve network performance issues ensuring minimal downtime.
• Assist with the setup configuration and maintenance of computers printers servers and other IT equipment. Replace or repair defective components as needed.
• Install update and configure software applications. Resolve software compatibility issues and ensure proper software licensing.
• Assist with networkrelated tasks including connectivity issues IP configuration and network hardware maintenance.
• Manage Active Directory objects such as user accounts groups and organizational units.
• Assist in setting up configuring and maintaining IT infrastructure including servers storage devices and virtualization platforms. Replace or repair faulty hardware components when needed.
• Keep in touch with the ISP supplier in case of internet connection dysfunctions.
• Respond in due time to incidents and ensure there are no violations regarding SLA.
• Install update and configure software applications on Windows and Linux platforms.
• Administer Windows and Linuxbased systems including user account management permissions file systems and security configurations. Maintain optimal system performance through regular updates and patches.
• Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.
• Stay updated with the latest industry trends technologies and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the teams success.

REQUIREMENTS:

• Minimum of 3 years of experience in IT support with a focus on networking Windows systems and Linux administration.
• Strong understanding of network concepts including TCP/IP DHCP DNS VPN routers switches and firewalls. Experience with network monitoring tools and network troubleshooting.
• Proficiency in Windows Server environments including Active Directory Group Policy and PowerShell scripting. Experience with MCSAlevel tasks such as server setup maintenance and security.
• Handson experience with Linux systems (e.g. Ubuntu CentOS Red Hat) including user management system updates shell scripting and basic system configuration.
• Familiarity with virtualization technologies such as VMware or HyperV. Understanding of virtual machines snapshots and resource management.
• Good verbal and written communication skills. Ability to explain technical concepts to nontechnical users in a clear and understandable manner.
• A customercentric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.
• Ability to work effectively as part of a team collaborating with other IT specialists and crossfunctional teams. Willingness to share knowledge and contribute to team success.
• Ability to document processes solutions and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.
• Availability to work shifts (including nights weekends legal holidays).

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Performance bonuses
• Private health insurance
• Free gym membership