Customer Success Specialist - BMC Software
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Job Description
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Due to Saudization guidelines businesses in Saudi are required to meet specific quotas of Saudi employees. We are also prioritizing and looking forward to adding great Saudi talents to our team!
Description and Requirements
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At BMC trust is not just a word its a way of life!
We are an awardwinning equal opportunity culturally diverse fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire drive support you and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead and are relentless in the pursuit of innovation!
- Prior experience with mediumlarge complex project implementations.
- Prior experience with indepth & widescale diverse portfolio engagements with timelines ranging from 1 week to several months.
- Information Technology Service Management (ITSM) products such as HP Service Desk BMC Remedy/Helix BMC Service Express / Magic ServiceNow Heat Frontrange or other commercial ITSM products.
- ITIL and all aspects of Service management including Service Desk Configuration Management Change Management Asset Management CMDB Service Catalogues and Knowledge Management. ITIL V2 and/or V3 certification strongly preferred.
- Deep ITSM or IT experience and knowledge of competitive landscape
- Proven effectiveness at leading and facilitating executive meetings and workshops
Here is how through this exciting role YOU will contribute to BMCs and your own success:
- Be responsible for driving customer adoption and success by providing governance advice usage/adoption recommendations risk identification and mitigation.
- Articulate value inspire and sell the Social Enterprise future in a Cloud Computing world.
- Become the postsales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint possessing application functional or IT expertise in combination with exceptional customer management experience at the Clevel.
- Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales Services Engineering Marketing and Product Management eco systems with the goal of owning the postsale strategy.
- As every BMC employee you will be given the opportunity to learn be included in global projects challenge yourself and be the innovator when it comes to solving everyday problems.
Our commitment to you!
BMCs culture is built around its people. We have 6000 brilliant minds working together across the globe. You wont be known just by your employee number but for your true authentic self. BMC lets you be YOU!
If after reading the above Youre unsure if you meet the qualifications of this role but are deeply excited about BMC and this team we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race age sex creed color religion citizenship status sexual orientation gender gender expression gender identity national origin disability marital status pregnancy disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process visit the accommodation request page.
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