Dutch Customer Support Representative igaming
Dutch Customer Support Representative igaming
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a Dutch speaker looking to move to a warm country Join our team and provide exceptional service to our online marketplace customers. This hybrid role begins with onsite training then has the flexibility to work from home once training is complete.
Tasks
Responsibilities:
- Respond to customer inquiries via email maintaining a positive empathetic and professional attitude.
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
Work Schedule:
- 40 hours per week 8 hours per day.
- Rotational shifts: 7am to 3:30pm or 3:30pm to midnight (other variations possible for coverage).
- Two days off during the week.
- After approval to work from home weekday morning shifts offer the choice of home or office work.
- Weekend or late shifts must be worked from home.
Training:
- Initial 2week training period in the office Monday to Friday 7:00am to 3:30pm.
- Continued office work for 68 weeks until independent performance is reached.
Requirements
- EU passport holder
- Proficient Dutch language skills and basic to conversational English skills.
- No previous experience required.
- Strong PC skills and ability to learn new computer tools.
- Good communication and strong analytical skills.
- Decisionmaking skills attention to detail and empathy.
- Proficient Dutch language skills and basic to conversational English skills.
Benefits
- Base salary: 1750/month.
- Team Performance Bonus twice a year (explained in detail during the interview).
- 30minute unpaid lunch break per 8hour shift plus a 5minute break every hour.
- Career opportunities within management or expert fields.
- Indefinite contract with a 6month probation period.
- 26 days of leave per year.
- Corporate discounts for gym memberships.
- Private health insurance eye care tests and health and wellbeing professional support.
- Free fruit tea and coffee in the office.
Join us and become a key part of our customer support team providing topnotch service and growing with our company!
Employment Type
Full Time
