Dispatch Officer

Why you might be excited about us

• We are on a mission to build the fastest diagnostic lab in India.
• We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9.
• Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkartPracto Unacademy Swiggy Metropolis Licious cure.fit etc. and we are excited to learn from you too.
• We care for your career & growth and hence we will help you to shape a career you are excited about.
• We work hard and we party harder. Our People NPS is >90% and rating is 4.9.
• Competitive Pay

• Provide prompt and courteous chat support to eMedics phlebotomists and other stakeholders across the country addressing inquiries related to sample collection logistics and test results.
• Handle voice support calls as needed assisting customers with queries and providing accurate information in a professional manner.
• Coordinate the dispatch of sample collection kits supplies and other materials to designated collection points and healthcare facilities nationwide.
• Monitor and track sample shipments using logistics management software ensuring timely pickup transit and delivery to the laboratory.
• Collaborate with logistics partners and couriers to optimize delivery routes reduce transit times and minimize disruptions to sample processing.
• Document and escalate any logisticsrelated issues or discrepancies to the appropriate department for resolution maintaining accurate records of communication and actions taken.
• Adhere to company policies procedures and regulatory requirements governing sample handling transportation and privacy.
• Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations.

• Any Undergraduate Degree who is a fresher or minimum 1 year experience
• Excellent communication skills in English and Hindi both written and verbal with the ability to effectively interact with customers and colleagues.
• Strong customer service orientation with a passion for helping others and resolving issues in a timely and efficient manner.
• Familiarity with chat support platforms CRM systems and logistics management software preferred.
• Ability to multitask prioritize tasks and work effectively in a fastpaced environment.
• Attention to detail and accuracy in data entry documentation and recordkeeping.
• Willingness to work flexible hours including weekends and holidays as needed.

multitasking,data entry proficiency,voice processing,logistics management,flexible hours,communication skills,customer service,voice support,chat support,chat process,attention to detail in data entry